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ORDERING & PAYMENT

At Pro Cycle Bikes, we try to make shopping as easy as possible. We understand that you may have some doubts over the course of shopping. Do  take some time to read through this guide should you need any clarifications.

1)    ORDERING & PAYMENT

ORDERING

  • Sign up for an account with us! – Keep in touch with order tracking, regular newsletters, and first-hand news of our exclusive discounts and special offers. Or
  • Do as a Guest Checkout.

PAYMENT

All orders are processed in Singapore Dollars (SGD) for local delivery.

NO GOODS AND SERVICES TAX

There is no local goods and services tax incurred for all purchase value – this means SAVINGS for you!

CREDIT/DEBITS CARD 

  • We accept VISA or MASTERCARD for payment. All necessary data will be inquired when placing the order.
  • You will immediately receive a system-generated confirmation order email to a valid e-mail-address as per your indication.
  • This order confirmation shows which items you have ordered at which price and states freight charges, order-number.
  • The due amount will be debited from your credit card upon successful payment made. You will receive another email notification from our 3rd party payment gateway Red Dot Payment to indicate on the successful transaction.
  • On the date of your goods’ dispatch you will receive a notification by e-mail with the corresponding parcel.

ENETS

  • We accept ENETS for payment. All necessary data will be inquired when placing the order.
  • You will immediately receive a system-generated confirmation order email to a valid e-mail-address as per your indication.
  • This order confirmation shows which items you have ordered at which price and states freight charges, order-number.
  • Upon ENETS payment selection, you will be directed to ENETS payment web page and made the necessary payment.  The due amount will be debited from your bank account directly.
  • For ENets transactions, there is no direct refund to your bank. All refunds will be given in the form of store credit equivalent to the purchase value of the exchange item/s, less the sum of shipping costs. Kindly refer to our Returns & Refund Policy for more details.

BANK TRANSFER

  • We accept BANK TRANSFER for payment. Upon selection this payment mode, you will be given the bank details and a set of instructions for your follow-up.
  • You will immediately receive a system-generated confirmation order email to a valid e-mail-address as per your indication.
  • This order confirmation shows which items you have ordered at which price and states freight charges, order-number.
  • Please send us a screen shot of the bank receipt, your Confirmation Order number and email to info@procyclebikes.com.sg to notify on the transferred fund.
  • Once payment received we will notify you via email on the dispatch goods date.

FAQ

2) I HAVE A DISCOUNT CODE, HOW CAN I USE IT IN PAYING FOR MY ORDERS?

Simply key in your discount code during checkout and your total amount will be updated accordingly. Do note:

  • Only one discount code can be used per order.
  • Please always check further terms and conditions supplied with the code.

3) I HAVE CONFIRMED MY ORDER, CAN I AMEND OR CANCEL IT?

Please be confirmed about your orders before checkout. Unfortunately, it is not possible for you to amend or cancel items within your order once it has been confirmed. To check your orders, simply log into your account, go to My Account, and click on the ‘History and Details of your orders’ tab.

4) DO YOU HAVE AN E-GIFT CERTIFICATE OR A GIFT VOUCHER I CAN PURCHASE?

Please email our customer service team at custcare@procyclebikes.com.sg for more details!

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Pro Cycle Bikes Pte Ltd

  • 3791 Jalan Bukit Merah #01-08 E-Centre @ Redhill Singapore 159471
  • info@procyclebikes.com.sg
  • +65 6909 2022

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